Terms of Service

By creating an ELEVO account, booking through an ELEVO booking page, or otherwise using the service, you agree to these Terms and to our Privacy Policy and Refund & Cancellation Policy. If you do not agree, do not use ELEVO.

• You must be at least 18 years old, or the age of majority where you live, to create an account.
• You must provide accurate, current information and keep it up to date.
• You are responsible for your credentials and for all activity under your account.
• Accounts are role-based. At signup you choose a barber account or a client account, and the available features follow that role.
• Notify us promptly if you believe your account has been accessed without authorization.

ELEVO is a software and service provider. ELEVO provides tools; barbers provide haircuts and related services.

• ELEVO is not a barber marketplace. We do not publicly rank, rate, recommend or promote barbers, and we do not operate a public directory of professionals for competitive comparison.
• ELEVO does not employ, supervise, direct or control independent barbers, and does not guarantee the quality, safety, legality or outcome of any service performed by a barber.
• ELEVO is not a party to the agreement between a barber and their client, and is not responsible for payments for services rendered in the shop.

• You are solely responsible for your own services, prices, availability, working hours, taxes, licensing and legal compliance.
• You are responsible for your relationship with your clients, including appointments, no-shows, rescheduling, deposits collected outside ELEVO, and your own cancellation policy text shown on your booking page.
• You are responsible for the client information you enter into ELEVO, including having a lawful basis to store client contact details and notes, and for the content of notes you record.
• You are responsible for the messages and campaigns you send through or draft with ELEVO, including compliance with marketing and messaging laws and honoring opt-out requests.
• You are responsible for the loyalty programs you configure, their eligibility rules and honoring rewards your clients earn.

• You are responsible for the accuracy of the information you provide when booking, including your name, phone number and email.
• You are responsible for the appointments you make, for arriving on time, and for cancelling in line with the barber's stated policy.
• Cancellation, rescheduling and no-show policies are set and enforced by the barber, not by ELEVO. Any fee a barber charges for a late cancellation or no-show is between you and that barber.

Available booking times are generated from the barber's configured working hours, breaks, blocked time, service durations, minimum booking notice and buffer settings, and from appointments already on their agenda. Availability can change and a barber may cancel, move or decline an appointment. ELEVO does not guarantee that a specific time slot will remain available or that a booked appointment will take place.

• CRM records, client notes, retention scores, insights and analytics are visible only inside the barber's own workspace. Barbers must use them for legitimate business purposes.
• Private customer experience and rating information is used for the barber's business intelligence and customer experience improvement. It is not used to create public rankings, public reviews or public scores of barbers.
• Rewards are managed according to each barber's configured program and eligibility rules. ELEVO tracks progress from appointment activity but does not fund, guarantee or arbitrate rewards.

You agree not to:

• Use ELEVO for unlawful, fraudulent, harassing, hateful or misleading purposes.
• Upload content or client data you do not have the right to use.
• Send unsolicited or unlawful marketing messages through the platform.
• Attempt to access another account, workspace or data set, or bypass access controls, RLS rules, plan gating or paywalls.
• Reverse engineer, scrape, resell, sublicense or copy the service or its content except as permitted by law.
• Interfere with, overload or disrupt the service or its infrastructure.
• Impersonate another person or business.

ELEVO, the ELEVO name, logo, brand and software, including all interfaces, code and content we provide, are owned by ELEVO or its licensors and are protected by intellectual property laws. These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the service while your account is in good standing. No other rights are granted.

You keep ownership of the content and data you submit, including profile details, photos, service catalogs, client records and notes. You grant ELEVO a license to host, process, transmit and display that content as needed to operate and improve the service and to provide it to you. You are responsible for having the rights to the content you upload.

• ELEVO Starter costs $19.99 per month. ELEVO Growth costs $39.99 per month. Prices are in U.S. dollars and exclude any applicable taxes.
• Eligible new subscribers receive a 3-day free trial. A payment method is collected at signup, and no subscription charge is made during the trial. The trial is available once per account.
• Unless you cancel before the trial ends, the subscription automatically converts to a paid plan at the end of the 3-day trial and renews automatically each month until cancelled. The trial is not permanently free.
• By subscribing you authorize ELEVO and its payment processor to charge your payment method the plan price on a recurring monthly basis, plus applicable taxes.
• Plan changes take effect according to your billing configuration in the payment processor. Switching plans may result in prorated amounts calculated by the processor.
• You can cancel at any time from Settings or the billing portal. Cancellation stops future renewals; it does not automatically refund the current billing period.
• If a payment fails, the payment processor may retry. During that period your account may be placed in a limited state, and if all retries fail, business features may be locked. See the Refund & Cancellation Policy for details.
• Subscription payments are generally non-refundable except as described in the Refund & Cancellation Policy or as required by law.

Access to ELEVO depends on your subscription state. Active and trialing accounts have full access. A past-due account may keep limited access during a short grace period. A cancelled account may become read-only, and an unpaid account may be locked, in which case data remains stored but business features are unavailable until billing is resolved.

We may suspend or terminate an account that breaches these Terms, creates legal or security risk, or engages in fraudulent or abusive behavior. You may stop using ELEVO at any time.

ELEVO is provided on an ongoing basis but may be unavailable due to maintenance, updates, third-party provider issues or events outside our control. We may add, change or remove features. We do not promise a specific uptime level unless separately agreed in writing. Notifications and reminders depend on third-party delivery networks and may be delayed or fail to deliver.

To the maximum extent permitted by law, ELEVO is provided “as is” and “as available” without warranties of any kind, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the service will be uninterrupted, error-free or that insights, analytics or AI-generated suggestions will be accurate or produce any particular business result. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

To the maximum extent permitted by law, ELEVO and its owners, employees and providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost revenue, lost bookings, lost goodwill or lost data. To the maximum extent permitted by law, our total liability arising out of or relating to the service is limited to the greater of (a) the amounts you paid ELEVO in the twelve months before the event giving rise to the claim, or (b) one hundred U.S. dollars ($100). These limits apply even if a remedy fails of its essential purpose. Some jurisdictions do not allow these limits, so parts of this section may not apply to you.

You agree to indemnify and hold ELEVO harmless from claims, damages, liabilities and reasonable expenses arising from your use of the service, your content and client data, your services performed for clients, your messaging and marketing activity, or your breach of these Terms, to the extent permitted by law.

These Terms are governed by the laws of Florida, United States, without regard to conflict-of-law rules. The parties will first attempt to resolve any dispute informally by contacting legal@elevoes.cloud. If that fails, disputes will be resolved in the courts of Miami-Dade County, Florida, unless applicable law gives you the right to bring a claim elsewhere. Nothing here waives consumer rights that cannot be waived under your local law.

We may update these Terms as the product and legal requirements change. We will update the “Last updated” date and, for material changes, provide additional notice. Continued use after the change takes effect means you accept the updated Terms.

Legal: legal@elevoes.cloud
Support: support@elevoes.cloud
Mailing address: ByjeneLLC, 9174 SW 152nd Path, Miami, FL